Terms of Service

Last updated: 2 November 2026

1. About CliniqMatch

CliniqMatch Ltd (company number 17402324) provides enquiry-handling software to private dental practices and other healthcare clinics in the UK ("practices"). Our registered office is shown on our Companies House record. We are not a healthcare provider, we do not give medical or dental advice, and we do not carry out treatment.

2. Using this site as a patient

When you submit an enquiry through a practice's CliniqMatch link, you are enquiring with that practice. CliniqMatch passes your details to that practice and sends you messages about your enquiry. We do not select, recommend or assign practices for you. Using the enquiry form is free for patients. Any treatment, consultation or fee is agreed directly between you and the practice, and CliniqMatch is not a party to it. Whether a consultation is free is for each practice to decide.

3. No medical advice

Nothing on this site or in our messages is medical or dental advice. Please speak to a qualified, GDC-registered dental professional about any treatment decision. We do not promise any treatment result.

4. Practices are independent

Each practice is an independent business and is responsible for its own registration with the General Dental Council and, where it applies, the Care Quality Commission. CliniqMatch does not carry out clinical or professional checks on practices and is not responsible for the care, advice or conduct of any practice.

5. What we ask of patients

Please give accurate details, use the form only for a genuine enquiry, and do not use it for anything unlawful.

6. Messages

When you submit an enquiry you agree to receive SMS and email messages about it, as described in our Privacy Policy. Reply STOP to any text to stop SMS messages. Messages are sent through third-party mobile and email networks, so we cannot guarantee when, or whether, a message will arrive.

7. Terms for practices

This section applies to practices that subscribe to CliniqMatch.

• Fee: £299 per month, exclusive of VAT. VAT is added where applicable. We invoice monthly in advance.
• Term: there is no minimum term. Either party can cancel by giving 30 days' written notice at any time.
• Changes to fees: we will give at least 30 days' written notice of any change.
• Non-payment: if an invoice is overdue, we may suspend the service after giving you reasonable notice.
• Traffic: practices drive patients to their own tracked link through their own marketing. The fee covers the software and its running. It does not include advertising or patient referrals, and we do not promise any number of enquiries, bookings or treatments.
• Data protection: for patient enquiries, the practice is the data controller and CliniqMatch is its data processor. We will agree a data processing agreement with each practice before we process patient enquiries for it. Each practice is responsible for giving patients its own privacy notice and for having a lawful basis for its own use of enquiry data.
• Practice responsibilities: practices must comply with the law and the rules that apply to them, including GDC standards and advertising rules, must keep their account details secure, and must give us accurate information to set up their account.
• Service: we provide the service with reasonable skill and care. We do not guarantee uninterrupted or error-free service or any delivery time for messages. Delivery depends on third-party providers, including mobile networks.
• Records: practices can record the value of a treatment in the portal. This is a record entered by the practice and is not a measure of revenue that CliniqMatch caused.

8. Liability

Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be excluded or limited, including a consumer's statutory rights.

Subject to that, CliniqMatch is not liable to patients for loss arising from treatment, advice or services provided by a practice. Our liability to a practice for any claim arising from the service is limited to the fees that practice paid us in the 12 months before the claim, and we are not liable for loss of profit, loss of business or indirect loss.

9. Intellectual property

The content, design, code and branding of cliniqmatch.co.uk belong to CliniqMatch Ltd and may not be copied without our written permission.

10. Changes to these terms

We may update these terms from time to time. The current version is always at cliniqmatch.co.uk/terms. For practices, we will give at least 30 days' notice of any material change.

11. Governing law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction, subject to any rights a consumer has to bring a claim where they live.

12. Contact